Effective date: 15-09-2025
Contact: [email protected] | +91 98242 15264 | +91 281 2386412
This page explains what data we collect on our website and during sales or service conversations, how we use it, and the choices you have. It is general information, not legal advice.
What We Collect
Contact details: name, company, role, email, phone, city or country.
Business information: drawings, part specs, RFQs, purchase data, GST details, shipment and invoicing details.
Website data: IP address, device and browser, pages viewed, time on page, and cookies used for basic analytics.
Communications: emails, calls, messages, and notes needed to quote, build, ship, and support products.
Events and referrals: data you share at trade shows or through a channel partner.
We do not collect payment card numbers on our site. If a gateway is used later, it will have its own policy.
How We Use Data
Respond to enquiries and RFQs.
Prepare quotes, fulfil orders, and provide service and spares.
Run logistics, taxation, and warranty records.
Improve our site and product literature.
Send service alerts and optional product updates. You can opt out at any time.
Legal Basis
We rely on one or more of these: your consent, a contract or pre-contract request, legal obligations, and our legitimate interest to run a safe, efficient business.
Cookies and Analytics
We use essential cookies and simple analytics to understand site usage. You can block non-essential cookies in your browser. The site will still work, but some features may be limited.
Sharing With Third Parties
We share data only as needed with:
Hosting, email, analytics, and IT service providers.
Couriers, customs, and logistics partners.
Professional advisers and compliance needs.
Channel partners who help serve you in your region.
We do not sell personal data. If data is processed outside India, we ask providers to use reasonable safeguards.
Retention
Business records tied to quotes, sales, tax, and service are kept for the period required by law or for legitimate business needs. Website analytics are kept for shorter periods. When data is no longer needed, we delete or anonymise it.
Security
We use reasonable technical and organisational steps to protect data. No method is perfect, so please share drawings and order details over trusted channels only.
Your Choices and Rights
Access, correct, or update your information.
Withdraw consent for marketing.
Ask us to delete data where possible under law.
For EEA or UK visitors, GDPR rights may apply. To use these rights, email [email protected].
Children
Our products are for businesses. We do not knowingly collect data about children under 16.
Links to other sites
Linked sites have their own policies. Please review them before sharing information.
Changes
If this policy changes, we will post the update date here. Substantial changes may be highlighted on the site.
How to Contact Us
Email [email protected] or write to the postal address above. We will respond within a reasonable time.